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Customer Service

Our team is always in the best position to help you

customer service hammocks paradise
Common purchase queries answered

Ordering and Shipping

An item in stock depending on the destination may take 1-15 days to be delivered. 

Creating an account is very simple. Click on My Account, from there you can create your login credentials with your email and a password. Confirm your email address to log in. For your convenience you can also log in using your social network profiles (your credentials are not saved on hamacasparadise.com)

At the time of payment you have the option to enter the billing address and, if this is different from the shipping address, you can enter there where you want your order to be sent. Contact us if your order was placed and you wish to change the delivery address.

Contact us and we will be happy to give you information on the status of your order.

No. Your credit card information will be requested whenever you make a transaction and will be encrypted through our secure website.

All our products already include taxes and you will not have additional charges to the prices of the products displayed in our online store.

Currently we only ship within the Guatemalan territory.

We will do our best to send all your items in one package, although this will depend on the quantity and type of items you purchase.

If you need to change an item

Returns and Exchanges

You can return the merchandise within 15 days for having received a wrong or damaged product. Please contact us at +502 3747-1004 or send an email to [email protected]

In case you have received the wrong item it will be replaced free of charge. Please contact us at +502 3747-1004 or send an email to [email protected]

In case your order has arrived damaged you must contact us by phone at +502 3747-1004, where we will gladly attend your request for return of the product.

You can call us at +502 3747-1004, contact us via WhatsApp or e-mail us at [email protected]

If you have entered an incorrect shipping address your order will be returned to our warehouse and resent to you once we have verified the new delivery address. Subject to shipping charges.

The answer is yes. As long as your shipment has not yet been dispatched en route to the delivery destination.

Yes, you can order out-of-stock items. Delivery in these cases can take an average of 15 days (these times may vary due to the crisis of COVID-19).

Shipping within Guatemala City is free of charge, for other municipalities and departments, costs may vary. If the order is for another country you can check the rates by writing us here.